Freight charges are calculated as follows: Delivery to Metro Adelaide $8.00 per carton, Delivery to the rest of Australia $15.00 per carton. The online store is only available for customers in Australia. When ordering, your Shopping Cart will show the wines you have ordered. Once you proceed to the checkout you will be asked to enter the delivery address if it is different from the billing address, which will be used to calculated the appropriate delivery costs. An order total (including delivery will then be shown).
Please allow up to 10 working days for your wine to arrive after receiving confirmation of your order. If you have not received your wines in this timeframe please contact us and we will trace your delivery. We utilise Australia Post and Wine Delivery Australia (Couriers Please) for our deliveries . If you are not at home at the time when they deliver both parties will leave a card in your letter box for you to either contact your local Australia Post Outlet to organise pick up or to arrange a redelivery.
HOT WEATHER POLICY
During periods of extreme hot weather Kay Brothers may suspend shipping of wine deliveries. Kay Brothers reserves the right to delay shipping should we deem the forecasted weather to pose a risk of damaging wine due to heat exposure - typically when forecasted temperatures exceed 33 deg C or where any prolonged heat patterns are predicted. Should you wish for your delivery to be delayed due to forecasted heat in your region, please contact firstname.lastname@example.org.
REFUNDS AND RETURNS
If you recieve a wine that has been damaged in the delivery process or is faulty we will replace it. If you are not 100% happy with your wine purchase for any reason please contact us immediately.
CHANGES OF VINTAGE
We make every effort to keep the information regarding vintage availability for each wine up to date but from time to time we are unable to supply the vintage listed on the website. If this occurs we will contact the customer prior to sending the wine to confirm that the alternative is acceptable.