FAQ

NB – THE ONLINE STORE IS ONLY AVAILABLE FOR CUSTOMERS IN AUSTRALIA.
PRIVACY POLICY: Kay Brothers Pty Ltd is committed to protecting the privacy of its customers, in accordance with the National Privacy Principles set out in the Privacy Amendment (Private Sector) Act 2000. We will take reasonable steps to ensure all personal information required for the purposes of conducting Kay Brothers business is collected, used and stored appropriately.

COLLECTION OF INFORMATION: Kay Brothers will only collect information necessary to carry out its functions and activities. Primarily, Kay Brothers collects personal information to supply customers with products ordered. Types of personal information that Kay Brothers will collect include the customers name, address, phone numbers, and credit card details for the processing of mail order purchases. This information may be disclosed to a third party, being a mail courier, for the purpose of completion of the purchase. This information is then stored securely to ensure ease and consistency with future purchases.
Kay Brothers may also collect personal information for secondary purposes, for example to provide individuals with news and information regarding Kay Brothers products and promotions. Primarily, Kay Brothers collects personal information to supply customers with products ordered.

USE AND DISCLOSURE OF INFORMAITON: Information collected shall only be used for the express purpose it was collected for. Kay Brothers will not disclose the information to any third parties unless necessary for the completion of an individuals order (e.g. delivery service), and unless the individual has been made aware.

DATA SECURITY: Kay Brothers will make reasonable attempts to ensure personal information supplied is correct and up to date; and will protect personal information from misuse or loss by keeping all details secure and inaccessible to the general public and employees who do not need access to the information. Should an individual request their personal information be destroyed and cease to be collected, Kay Brothers will comply with this request.

PRICES: All prices quoted are for SINGLE bottles (except the USA Labeled dozens) and are inclusive of GST. Sarah Kay Cards prices include freight charges.

FREIGHT: Freight charges are calculated as follows: Delivery to Metro Adelaide $7.00 per carton, Delivery to the rest of Australia $13.00 per carton. The online store is only available for customers in Australia. When ordering, your Shopping Cart will show the wines you have ordered. Once you proceed to the checkout you will be asked to enter the delivery address if it is different from the billing address, which will be used to calculated the appropriate delivery costs. An order total (including delivery will then be shown).

ON-LINE PAYMENTS: Credit card transactions are performed using the ANZ Bank's Secure Online Internet Payment System Website. This site uses industry standard 128 bit SSL encryption techniques to ensure your security. No third party ever gets to see your card details.
Your contact details and any other information that you supply us with remains private and will never be passed on or sold to advertisers or other mailing lists.
Your credit card details will not be disclosed to anyone apart from the bank and will only be used for payment of your order.

OFFLINE PAYMENTS: If you are not comfortable using our on-line payment facility you can still use the shopping cart facility to order Kay Brothers wines. Once you have got to the payment section, select 'process offline' and your order will be sent to Kay Brothers. One of our friendly cellar door sales staff will then contact you by phone to process your payment.

DELIVERY: Please allow up to 14 days for your wine to arrive after receiving confirmation of your order. If you have not received your wines in this timeframe please contact us and we will trace your delivery. We use Australia Post for our deliveries. If you are not at home at the time when they deliver Australia Post will leave a card in your letter box for you to contact your local Australia Post Outlet to organise pick up.

REFUNDS AND RETURNS: If you recieve a wine that has been damaged in the delivery process or is faulty we will replace it. If you are not 100% happy with your wine purchase for any reason please contact us immediately.

CHANGES OF VINTAGE: We make every effort to keep the information regarding vintage availability for each wine up to date but from time to time we are unable to supply the vintage listed on the website. If this occurs we will contact the customer prior to sending the wine to confirm that the alternative is acceptable.